Isavox - Frequently Asked Questions

Technical Support

E-mail Support: support@qiiq.com

Frequently Asked Questions

How can I access the shell?
What is my mail server name?
How do I use my domain with this?
What the difference between Group Mail/Mail Aliaes?
How do I do a backup?
I have a PC Anywhere server setup on my internal network
and want to gain access to it?
How do I upload a webpage?
How do I access the members only area?
How do I see how much diskspace my users are using?
How do I do 'whatever' with the ISAVOX?
How do I contact QiiQ Communications Technical Support?

Answers

1. How can I access the shell?
Answer: Shell access is not needed or provided with the ISAVOX. All user manageable are accessed via the Web interface.

2. What is my mail server name?
Answer: incoming: pop3 and outgoing: smtp ... mail.xyz.com

3. How do I use my domain with this?
Answer: Get a DNS provider or use clients such as DynDNS if you have a
dynamic IP. Or we can host your dns. Contact us for details

4. What the difference between Group Mail/Mail Aliaes?
Answer: Group mail dispatches mail to a predefined group of e-mail addresses. A mail aliases redirects an alias e-mail to a real users account.

5. How do I do a backup?
Answer: Reader your Administrator's Manual for complete information.

6. I have a PC Anywhere server setup on my internal network and want to
gain access to it?
Answer: NAT going to internal IP Address with ports: 5631 and 5632

7. How do I upload a webpage?
Answer: FTP using the username wwwadmin and the password you set. All files go into public_html and scripts into cgi-bin.

8. How do I access the members only area?
Answer: https://members.xyz.com

9. How do I see how much diskspace my users are using?
Answer: System Maintenance/Disk Usage

10. How do I do 'whatever' with the ISAVOX?
Answer: For custom solutions please contact us at support@qiiq.com and make a request. We can supply a quote for custom solutions, usually within 24 hours.

11. How do I contact Technical Support?
Answer: Send e-mail to support@qiiq.com or call +1-905-948-1475